Privacy Policy

Your Privacy

CharisCo Limited (CharisCo Printer Labs) is committed to operating with the highest standards of integrity in all its activities. No contact details of any sort are passed to any third party. You will not receive any communication from any other organisation as a result of being registered with CharisCo Printer Labs for receipt of TCPglobal, use of TCOIllustrator software or as a result of any other contact you may have with CharisCo Limited (CharisCo Printer Labs).

Privacy Policy

This privacy policy sets out how "CharisCo Limited" also trading as "CharisCo Printer Labs" uses and protects any information that you give "CharisCo Limited" when you use this website.

"CharisCo Limited" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. "CharisCo Limited" may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from March 2005.

What we collect

We may collect the following information:

  • name, job title/position and company name
  • contact information; including email address, telephone number and Post Code
  • demographic information such as the company's area of business, industry and which printer/copier hardware brands are in use

What we do with the information we gather

We require this information to verify your entitlement to free information from CharisCo Limited, to understand your needs and to provide you with a better service, and in particular for the following reasons:

  • internal record keeping.
  • we may use the information to improve our products and services.
  • we may periodically send promotional email about new products, special offers or other information, specific to the initial contact made by you only, which we think you may find interesting using the email address which you have provided.
  • from time to time, we may also use your information to contact you to request your permission to poll you for market research purposes. We may contact you by email, phone, fax or mail.
  • we may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small text file that a website can send to your computer's browser. It's like an internet user's identification card, which tells a website when a user is re-visiting the site. Their ability is limited to containing and transferring to the website as much information as the users have disclosed to that site. Cookies can't read or interfere with other information saved on your hard drive.

Most computers are set up to automatically accept cookies. However, you can reset your browser settings to refuse cookies or alert you when a cookie is being sent, so you can choose whether or not to accept it.

In addition to the cookies set by in order to ensure the site functions as it should, you may also find the following cookies:

  • Google Analytics

    Google Analytics use cookies to collect data that helps us understand how people are using the site. We use this information to identify how and where we can improve the customer experience. The information collected through these cookies is anonymous and does not identify specific individuals.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties.

We will not use your personal information to send you any promotional information about or from third parties.

No personal data will cross international boundaries for processing purposes.

You may request details of personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the 'Data Controller' at the address below.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible at the address below or email us using the enquiries form. We will promptly correct any information found to be incorrect.